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FREE SHIPPING TO THE PENINSULA WORLDWIDE SHIPPING

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FREE SHIPPING AND RETURNS (peninsula)

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Frequently Asked Questions

SHIPPING

SHIPPING COSTS AND DELIVERY TIMES

SHIPMENTS TO THE PENINSULA AND CANARY ISLANDS:

Orders placed before 1:00 PM for delivery to the Iberian Peninsula will be delivered the next business day.

Plus, shipping is free for orders over €300 within the Iberian Peninsula (Spain and Portugal).

IBERIAN PENINSULA (Spain and Portugal)

  • 24-48H Shipping €8 | Free on orders over €300

BALEARIC ISLANDS AND ANDORRA

  • Balearic Islands standard 24/48H – €12
  • Andorra Standard 24/48H – €12

CANARY ISLANDS

  • Standard 24/48H – €15

CEUTA AND MELILLA

  • Standard 24/48h – €30

INTERNATIONAL SHIPPING:

Delivery times for the rest of Europe are 6-8 business days, and for international orders, they are approximately 6-10 business days.

If your shipment is international, shipping costs will be calculated based on the origin.

If your order exceeds € 3,000 , shipping will be free.

NEAR EUROPE: Germany, Belgium, France, Netherlands, Italy, UK

  • Standard 4-9 DAYS – €15

MID EUROPE: Austria BG, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Czech Republic, Sweden.

  • Standard 4-9 DAYS – €15

REST OF EUROPE: Belarus, Bosnia and Herzegovina, Croatia, Georgia, Iceland, North Macedonia, Moldova, Montenegro, Norway, Russia, Switzerland, Serbia, Turkey, Ukraine.

  • Standard 4-9 DAYS – €15

AMERICA (USA and Canada)

  • North America Standard 4-8 DAYS – €25

SOUTH AMERICA (Peru, Chile, Bolivia, Argentina, Brazil, Paraguay, Uruguay, Venezuela, Honduras, Guatemala, Mexico, Colombia, Ecuador)

  • South America Standard 4-8 DAYS – €15

REST OF THE WORLD

  • Standard 4-8 DAYS – €25

RETURNS

What is the deadline for making a return?

If you wish to return an item, you have 30 calendar days from the date you receive it. All returns are free of charge.

Within the first 15 calendar days, you can request a refund using the same payment method or request a GIFT Certificate equivalent to the value of the order. After the first 15 calendar days, the refund will be issued via GIFT Certificate.

How do I process a refund?

Click this link. Select the item you wish to return, and a carrier will pick up the package within 24-48 hours.

A carrier will pick up the package within 24-48 hours.

Once we receive the order, we will proceed with the refund.

Remember that the jewelry must be returned in its original packaging, well protected.

How do I prepare the return package?

Place the jewelry you wish to return in a box and make sure to close it properly.

We'll send you a link with the SEUR label, which you'll need to stick on the box, and the courier will pick up your package on the scheduled date.

What are the costs of a return?

All returns are free of charge.

How long does it take for the refund to arrive?

Once we receive your return and verify that everything is correct, the refund will be processed within a maximum of 5 days, depending on the bank.

PAYMENT AND FINANCING METHODS

What are the payment methods?

At www.soniafolache.com you can pay with:

  • Credit card
  • Debit card
  • Paypal
  • Apple Pay
  • Google Pay
  • Sequra
  • Klarna
How does financing work with Klarna?

Pay in 3 interest-free installments (0% APR). To obtain financing, you'll need your ID, mobile phone number, and a credit card to make the purchase.

Klarna gives you the option to:

  • Automatically split the payment into 3 installments.
  • Pay only the first installment when placing your order; the next two installments will be charged automatically every 30 days.
How do I prepare the return package?

Place the jewelry you wish to return in a box and make sure to close it properly.

We'll send you a link with the SEUR label, which you'll need to stick on the box, and the courier will pick up your package on the scheduled date.

If the purchase amount is greater than €1,000, is it necessary to send any documentation?

Upon completion of your purchase, we will send you an email informing you that, in order to process your order, you must send a color copy of your ID card, complete with your nationality and profession, due to the Anti-Money Laundering Act.

If you are a Spanish citizen, remember that the only valid document for this purpose is a National Identity Document (DNI); passports cannot be accepted.